Question 1

What is this platform about?

Accepted Answer

Our platform is a community for experts and users to connect and collaborate. We provide tools and resources for artists, photographers, designers, and other experts to share their projects and gain exposure for showcasing and selling their works and services.

Question 2

Who can join this platform?

Accepted Answer

Anyone passionate about their skills is welcome to join! Whether you're a seasoned professional or just starting out, our platform provides the necessary tools and support to nurture your expert journey.

Question 3

What kind of content can I find on KriyaKarak?

Accepted Answer

You can find a wide range of expert content & services, including artwork, photography, design projects, written works, and more. Our platform is a diverse space for various forms of expert expression where you can sell and buy your works and services.

Question 4

How can I discover new experts on KriyaKarak?

Accepted Answer

Go to the KriyaKarak Expert Section and select New Arrivals. Then you can discover all the new experts who started using KriyaKarak in the last 7 days.

Question 5

Can I sell my work or service on KriyaKarak?

Accepted Answer

Yes, experts can sell their work directly through the platform. You can set up a portfolio within your profile, list your services, update the calendar & workspace for your offered services. We provide secure payment options to facilitate transactions.

Question 6

What makes our platform different from other professional platforms?

Accepted Answer

Our platform is unique because it offers an all-in-one solution for experts, combining portfolio creation, work & service listing and calendar updating for selling their services. We focus on user-friendliness, providing a customizable experience, strong community support, and dedicated customer service. Additionally, we offer exclusive opportunities, educational resources, and secured faster transactions to help you grow and succeed in your expert journey.

Question 7

How do I register for a experts / seller account?

Accepted Answer

To register for a new account, download the app and click on "Sign Up". Fill out the required information like email, name, date of birth etc. Verify your email address with the OTP which is sent to your email. Complete setup and start using your account.

Question 8

Is there an age requirement to create an account?

Accepted Answer

Yes, KriyaKarak require users to be at least 14 years old.

Question 9

Do I need to agree to terms and conditions during account creation?

Accepted Answer

Yes, you'll need to agree to the platform's terms of service and privacy policy.

Question 10

Is my payment information secure on the booking platform?

Accepted Answer

Yes, we prioritize the security of your payment information. We use industry-standard encryption and secure protocols to protect your data on our booking platform.

Question 11

How do I contact support if I encounter issues during account creation?

Accepted Answer

You can reach customer support via email from settings contact us option for assistance with account creation.

Question 12

Can I browse services or products without logging in?

Accepted Answer

Yes, you can browse services and products on our platform without logging in. However, to make purchases, interact with experts, or access certain features, you will need to create an account and log in.

Question 13

Do I need to verify my email address during account creation?

Accepted Answer

Yes, for security purposes, we require you to verify your email address by verifying the OTP which is sent to your email inbox.

Question 14

Is my personal information secure?

Accepted Answer

Yes, we take your privacy and security very seriously. All personal information is encrypted and securely stored. We comply with data protection regulations to ensure your information is safe.

Question 15

Can I change the email address associated with my account?

Accepted Answer

Yes, you can usually change your email address from your account settings after logging in.

Question 16

Can I delete my account if I no longer wish to use the platform?

Accepted Answer

Yes, you can delete or withdraw your account from the settings or by contacting customer support.

Question 17

What happens to my content if I delete my account?

Accepted Answer

Depending on the platform's policies, your content will be deleted along with your account. Always review the terms of service for details.

Question 18

What should I do if I encounter an error during account creation?

Accepted Answer

If you encounter an error, try refreshing the page or clearing your app cache. Click on help button on top right side to contact customer support from the sign up page.

Question 19

What is the payment schedule?

Accepted Answer

There are two types of payment schedule you can set. First one is Manual Payment & other one is Automatic Payment.

Question 20

Is there a minimum withdraw amount?

Accepted Answer

Yes if you want to withdraw your earning, you have to withdraw at least 100 BDT.

Question 21

How long does it take to receive payments?

Accepted Answer

It depends on the platform you choose for receiving the Payment. If you choose Bkash then you will get the payment instantly and if you choose SSL Commerz payment then it can take 5-14 working days.

Question 22

Are there any fees associated with receiving payments?

Accepted Answer

Depending on your payment method and location, there may be processing fees or currency conversion fees. Please review our payment policy or consult with your payment provider for details on applicable fees.

Question 23

Can I track my earnings and payment history on the platform?

Accepted Answer

Yes, you can view your earnings and payment history from Wallet and payment history of settings. This includes details on when payments were processed and the amount received.

Question 24

How can I add or update my payment information?

Accepted Answer

You can add or update your payment information by logging into your profile and go to settings and update account verification.

Question 25

What should I do if I encounter payment issues or delays?

Accepted Answer

If you experience any payment-related issues or delays, please reach out to our customer support team. Provide as much detail as possible about the situation, and we will assist you in resolving the issue promptly.

Question 26

How secure are payment transactions on the platform?

Accepted Answer

We prioritize the security of payment transactions and use industry-standard encryption methods to protect your financial information. If you have concerns about payment security, please contact our support team for assistance.

Question 27

Who can refer Experts?

Accepted Answer

Experts whose Account Verification is completed can refer each other from different and same industries. But same experts cannot refer each other.

Question 28

How will referrals be counted?

Accepted Answer

For referral counting, the person referring you must verify their account with their national ID card/passport/birth certificate. Your referral will not be counted without completing the verification process.

Question 29

How can you purchase storage in the account?

Accepted Answer

You can purchase storage from the wallet option in 3 ways: Using the reward points accumulated in your account. If there are no reward points, you can recharge your fund with money. If you have neither reward points nor funds, you can purchase storage using the earned money in your wallet option.

Question 30

Can I offer discounts for bulk bookings?

Accepted Answer

Yes, experts can set up rules for discounts for bulk bookings.

Question 31

Is there a rating and review system for experts and services?

Accepted Answer

Yes, users can leave ratings and reviews after taking a service. The overall ratings and reviews of the experts are displayed on their profile. Users can provide feedback on aspects such as professionalism, quality of service, and communication.

Question 32

How can I communicate with clients before confirming a booking?

Accepted Answer

You can directly message clients through the platform's messaging system or you can suggest clients take an online session before booking where you can discuss details, clarify any questions, and ensure mutual understanding before confirming the booking.

Question 33

Can I offer customized or personalized services?

Accepted Answer

Yes, experts can offer customized services according to the individual client's needs. Discuss the requirements with clients and provide options for personalized services.

Question 34

How should I handle disputes or issues with bookings?

Accepted Answer

In case of disputes or issues, first, try to resolve the matter amicably with the client. If unable to resolve, contact platform support for assistance and mediation.

Question 35

What payment methods are accepted on the platform?

Accepted Answer

We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express), and Bkash.

Question 36

How can I promote my services on the platform?

Accepted Answer

Use the platform's promotional tools such as featured listings, special offers, and discounts. Engage with clients through news and blogs, and the about me section.

Question 37

How do I handle last-minute cancellations or rescheduling requests?

Accepted Answer

Have a clear cancellation and rescheduling policy. Communicate any penalties or fees related to last-minute cancellations or changes. Consider flexibility based on situations like emergencies.

Question 38

What makes our platform different from other expert platforms?

Accepted Answer

Our platform is different than others because it offers an all-in-one solution for experts, combining portfolio creation, work & service listing and calendar updating for selling their services. We focus on user-friendliness, providing a customizable experience, strong community support, and dedicated customer service. Additionally, we offer exclusive opportunities, educational resources, and secured faster transactions to help you grow and succeed in your professional journey.

Question 39

Do I need an account to browse services on the platform?

Accepted Answer

No, browsing services is typically open to all users without requiring an account. However, you will need to sign up to book or interact with service providers.

Question 40

How do I create an account on the Expert Platform?

Accepted Answer

You can create an account by clicking on the "Sign Up" or "Register" button on the platform's homepage or app. Follow the prompts to enter your details and create your account.

Question 41

What information is required to create an account?

Accepted Answer

You'll need to provide your name, email address, and choose a password.

Question 42

Is my information secure when I create an account?

Accepted Answer

Yes, reputable KriyaKarak use encryption and secure practices to protect your personal information. To ensure the platform has a privacy policy in place.

Question 43

Can I use social media accounts to sign up?

Accepted Answer

Some platforms allow you to sign up using your existing social media accounts like Facebook or Google. Look for these options during the registration process.

Question 44

What happens if I forget my password?

Accepted Answer

You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password via email.

Question 45

Can I create a business account for my expert services?

Accepted Answer

Yes, some platforms offer separate options for business or professional accounts. Look for business registration or provider options during sign-up.

Question 46

Do I need to pay to create an account?

Accepted Answer

No, creating a basic user account is typically free. However, you may need to pay for certain premium features or services on the platform.

Question 47

Can I delete my account if I no longer want to use the platform?

Accepted Answer

Yes, KriyaKarak allow you to delete your account. Check the settings or contact support for instructions on how to permanently delete your account.

Question 48

How can I report issues with my account or the platform?

Accepted Answer

If you encounter issues with your account or the platform, contact customer support through the KriyaKarak’s help or support section.

Question 49

What are the benefits of creating an account?

Accepted Answer

Creating an account allows you to book services, track orders, save preferences, and interact with other users or service providers on the platform.

Question 50

Is my payment information safe when I create an account?

Accepted Answer

Yes, KriyaKarak use secure payment gateways to process transactions and protect your payment information. To ensure the platform complies with industry security standards.

Question 51

Can I connect with other users or service providers after creating an account?

Accepted Answer

Yes, KriyaKarak have social features that allow users to connect, follow, or message each other. Explore these features in the platform's community section.

Question 52

What should I do if I encounter technical issues during account creation?

Accepted Answer

If you experience technical difficulties during account creation, try refreshing the page or clearing your browser cache. If the problem persists, contact customer support for assistance.

Question 53

How do I book a service on the platform?

Accepted Answer

To book a service, first create an account or log in to your existing account. Browse the available services, select the one you need, and click the "Book Now" button. Follow the prompts to provide necessary details and confirm your booking.

Question 54

What information do I need to provide when booking?

Accepted Answer

You will need to provide your contact information, the date and time you require the service, any specific requests or details related to the service, and payment information.

Question 55

Can I modify or cancel my booking?

Accepted Answer

Yes, you can modify or cancel your booking by logging into your account and navigating to your bookings page. Please note that changes or cancellations may be subject to the service provider's policy, which you can review before booking.

Question 56

How do I know if my booking is confirmed?

Accepted Answer

Once your booking is confirmed, you will receive a confirmation email with the details of your booking. You can also check the status of your booking in your account dashboard.

Question 57

What payment methods are accepted?

Accepted Answer

We accept various payment methods including credit/debit cards, PayPal, and other digital payment options. The available payment methods will be displayed at checkout.

Question 58

Are there any fees for booking?

Accepted Answer

There are no additional fees for booking a service on our platform. However, the service provider may have their own fees, which will be clearly listed during the booking process.

Question 59

How can I contact the service provider?

Accepted Answer

After booking, you can contact the service provider through our platform's messaging system. This ensures all communications are tracked and managed securely.

Question 60

What should I do if I encounter a problem with my booking?

Accepted Answer

If you encounter any issues, please contact our customer support team immediately. We are here to help resolve any problems and ensure a smooth booking experience.

Question 61

Can I leave a review after the service?

Accepted Answer

Yes, after the service is completed, you will have the opportunity to leave a review. Your feedback helps us maintain high-quality services and assist other users in making informed decisions.

Question 62

Is my payment information secure?

Accepted Answer

Yes, we prioritize your security. All payment information is encrypted using industry-standard security measures. We comply with all relevant data protection regulations to ensure your information is safe.

Question 63

When will I be charged for my booking?

Accepted Answer

You will be charged at the time of booking. The payment is processed immediately to confirm and secure your booking with the service provider.

Question 64

Can I get a refund if I cancel my booking?

Accepted Answer

Refunds depend on the service provider's cancellation policy. Please review the specific cancellation and refund policy of the service you are booking before making a payment. If eligible, refunds will be processed back to the original payment method.

FAQ